Journal
What we havelearned doing it.
Notes on strategy, design systems, engineering and measurement — written by the people doing the work, not a content team.
Your design system will be fine for a year. Then what?
Every design system looks good on launch day. The ones still working in year three have one thing in common,…
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If your agency cannot be fired, you bought the wrong thing
Systems that only one supplier can maintain are not assets. Here is what a handover has to include to make…
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Before you optimise anything, check the numbers are real
Most growth engagements begin by discovering the analytics cannot be trusted. That discovery is worth more than the first three…
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Motion should answer a question, or come out
A simple test for whether an animation belongs on a page — and why most of the ones we remove…
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Why we make clients buy a diagnosis before a project
Three weeks and a fixed fee, before anyone commits to a build. We have talked two clients out of projects…
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